Frequently Asked Questions by wow gold buyers and virtual currency traders

This FAQ is by no means thorough of what the virtual currency asked during the course of business dealing with our company. If you cannot find the suitable answer to your inquiry, you may want to try to talk to our live chat support for help!

WoW Postal Service Normal (regular) Mail Delivery

1. Can I get the gold back if I accidentally hit the 'Return' button and send back the gold?

   Although we make no guarantee of finding and re-sending the return gold since we deletes characters from time to time for security reasons. You are more than welcome to visit our live chat support immediately for assistance. The sooner you report this accident, the likelier we'd be able to help you get the gold back.

WoW Ingame trading Delivery

1. Where should I go to trade in-game?

   For Alliance: Please go to Goldshire's inn (southeast to Stormwind city); For Horde: Please go to Razorhill's inn (south to Orgrimmar)

2. My order was 300 gold, why do I get only 100 delivered?

   The amount of gold we stock varies from hour to hour, so sometimes we will deliver your order in several batches. Don't worry, your order will be 100% fulfilled. You can check our "order search" page and enter your order number to review your delivery history.

3. Your character keeps whispering me about gold delivery, but I'm raiding now, very annoying.

   You can add our character to your ignore list, till your raid is over, remember to remove it out of your ignore list, or we cannot deliver gold to you.

4. How can I know if the delivery character is ready to trade? Do I need to stay in game to wait?

   We will whisper and send ingame mail to notify you of your gold delivery. If you are not online, we will call you to log on to trade. Please leave your correct phone number to us.

5. How long should I wait for the delivery character to log ingame?

   Our character will usually be there within 5 minutes, if you still do not see anyone in the designated trading area asking you for trade, please contact our live chat support for immediate assistance.

6. You whispered me ingame to trade, but no one trade with me when I near the mailbox?

   Our delivery character need a few minutes to get the stock ready. Once it's ready, we will initiate the trade. Please be patience and wait at least 5 minutes.

7. I tried to talk to the delivery character, but he ignored me. Why's that so?

   It is a standard practice that the delivery character refrains from unnecessary engagement with the customers. If you want to ask questions about your order, please come to our live chat support for help.

Order enquiry

1. How long does it take to get my WOW gold? What is the Estimated Time of Arrival (ETA)?

   Please contact our live chat support for the most up-to-date status of your order.

2. Why am I not informed your short-on-stock situation beforehand?

   Currently, the entire secondary virtual currency market, especially the wow gold market, gold sellers cannot control the stocking situation as much as we had been able to for the margin has dropped from 300% in 2005 to nowadays less than 30%. No seller can take the risk of stocking the gold in their own accounts. The responsibility is shared with the farmers who farm the gold on the 24/7 basis. The stock is dynamic. We try to tell the most up-to-date representation of our farming suppliers' congregated stock the best we can. We has become a facilitator and a trustee of your real-world money and the delivering farmers. You can be sure that your real-money is safe with us. Your money won't be paid to the designated supplier if your order is not fulfilled. Please refer to our "Logistics and Delivery Guarantee" webpage for more information.

3. Where to ask for refund? How soon can I get my money back?

   You may ask for refund through our live chat support. If you paid through PayPal, we refund your payment upon your request in no time. A PayPal refund is supposed to be instant and should hit your account balance in just a few minutes. NOTE: Cancellation of refund is not a function available from our credit card payment acceptance process. In other words, once a refund is initiated, it cannot be revoked.

4. Is VCPIT a member ONLY website?

   Registration of membership is optional for purchase though we strongly encourage you to subscribe to our email newsletter to take advantage of the many discount offers we provide periodically.

5. How long should I wait for the delivery character to log ingame?

   Our character will usually be there within 5 minutes, if you still do not see anyone in the designated trading area asking you for trade, please contact our live chat support for immediate assistance.

6. Does VCPIT support price matching?

   Price matching is a sales strategy used by many merchants who doesn't have a service edge over the other merchants. VCPIT provides quick customer service response and have one of the longest list of suppilers in line to cater the most demanding purchase volume. Discerning customers would ignore the nickel-and-dime savings and value the exceptional service that VCPIT may offer.

7. Is it possible to return goods if not satisfied?

   Please read our Return Policy , which can be found at the bottom of our website.

Billing & Payment Processor

1. I don't have a PayPal account. Can I just pay through my credit card? How do I pay with my credit card without using PayPal?

   We do offer the option to pay by a credit card besides PayPal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to PayPal, you will be presented with an option either to pay by your PayPal account or an independent credit card. You may simply choose to pay by your credit card then.

2. My credit card is billed. I got charged! I paid! I even got doubled billed! But I haven't yet received my gold! Are you scamming me?

   Assuringly, it is something that we don't considered a "frequently" asked questions! It is the gravity of the situation that makes us post this question up here. We would like to help you remedy these transaction errors, despite the fact that we did not get the payment. However, to help you resolve the problem effectively, please scan & email the front and back of your credit card to customerservice@vcpit.com or fax to +86(20)85515101. Remember to include your character name, Realm/Faction, and the order ID along with the email or fax. We will help you submit the information to the credit card processor for refund. NOTE: The above email address serves no purpose but statement submission. Thus, don’t email your order enquiry to it.